Privacy Policy
Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website or services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and company details provided through contact forms, subscriptions, service inquiries, or SMS opt-in.
- Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and duration of visit.
- SMS Data: Phone numbers and message interactions (e.g., opt-in/out status) when you participate in our SMS program.
- Cookies and Tracking Technologies: Small data files used to improve your browsing experience, analyze traffic, and enhance website performance.
2. How We Use Your Information
We use the information collected to:
- Provide and manage our services, including IT support, digital transformation strategies, and SMS communications (e.g., service updates, job/ticket reminders, and assignments).
- Communicate with you regarding inquiries, updates, marketing materials, and SMS notifications.
- Improve our website and services through analytics and user feedback.
- Comply with legal obligations and protect against fraud or unauthorized access.
3. SMS Program Details
Netscaling Solutions, LLC offers an SMS program to send service updates (e.g., scheduled maintenance), job/ticket reminders, and job/ticket assignments for technicians.
- Message Frequency: Varies, typically 2–10 messages per week, depending on client and technician needs.
- Rates: Message and data rates may apply.
- Help: Text HELP to +13014983975 for assistance.
- Opt-Out: Text STOP to +13014983975 to unsubscribe.
By opting in, you consent to receive SMS messages from us. You can opt out at any time, and we will honor your request promptly. See our Terms & Conditions for additional details.
4. Information Sharing and Disclosure
We respect your privacy and will not share your personal information without your consent, except in the following circumstances:
- With service providers or partners who assist us in delivering our solutions, including SMS providers for messaging services.
- To comply with legal requirements, enforce our terms of service, or protect our rights and safety.
- In connection with a merger, acquisition, or sale of assets, where user information may be transferred.
5. Data Security
We implement robust security measures to protect your data, including SMS data, from unauthorized access, loss, or misuse. However, please note that no method of online transmission or storage is 100% secure.
6. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information, including SMS opt-in status.
- Opt out of marketing communications, including SMS, by texting STOP to +13014983975.
- Disable cookies through your browser settings, though this may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites, including SMS providers. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review it periodically for updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS program, please contact us at:
Email: [email protected]
Phone: 301-498-3975
[SMS Disclosure as above]
