Terms and Conditions
Please read these Terms and Conditions carefully before engaging Net Scaling Solutions, LLC for any service, visiting our website at netscaling.com, or submitting a request for a quote. By accessing our website, requesting services, signing a proposal or work order, or otherwise engaging with Net Scaling Solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our website or services.
These Terms apply to all commercial and residential clients, website visitors, and any other party that interacts with Net Scaling Solutions, LLC in any capacity.
1. Definitions
For the purposes of these Terms and Conditions:
- “Company,” “we,” “us,” or “our”: refers to Net Scaling Solutions, LLC, a Maryland-based limited liability company located in Laurel, MD.
- “Client,” “you,” or “your”: refers to any individual, business, organization, or entity that engages or contracts with the Company for services or accesses our website.
- “Services”: refers to all products and services offered by Net Scaling Solutions, including but not limited to: CCTV & Surveillance Systems, Alarm Systems, Access Control Systems, Structured Cabling, Point of Sale (POS) Systems, Digital Menu Boards, Home Security Camera Systems, Smart Home Access Control, Smart Alarm Systems, Home Network & WiFi Solutions, and Managed IT/MSP Services (including Essentials, Growth, and Enterprise-Ready bundles).
- “Work Order” or “Agreement”: refers to any signed proposal, service agreement, statement of work, quote, or contract between the Company and the Client.
- “Website”: refers to netscaling.com and all associated subpages and digital properties operated by the Company.
- “Territory”: refers to the Maryland, Virginia, and Washington D.C. metropolitan area (the DMV region), which constitutes the Company’s primary service area.
2. Acceptance of Terms
By engaging Net Scaling Solutions in any of the following ways, you signify your full and unconditional acceptance of these Terms:
- Submitting a service inquiry, contact form, or quote request through our website or by any other means;
- Signing or approving a proposal, work order, or service agreement;
- Allowing Net Scaling Solutions personnel to access your premises for installation, maintenance, or assessment;
- Subscribing to any Managed Service Provider (MSP) plan or bundle;
- Opting into our SMS communication program;
- Making any payment to Net Scaling Solutions for services rendered or agreed upon.
3. Services
3.1 Scope of Services
Net Scaling Solutions provides professional installation, configuration, integration, and managed services for network infrastructure and physical security systems. Our commercial services include Surveillance CCTV, Alarm Systems, Access Control Systems, Structured Cabling, Point of Sale Systems, and Digital Menu Boards. Our residential services include Home Security Camera Systems, Smart Home Access Control, Smart Alarm Systems, and Home Network & WiFi Solutions. We also provide Managed IT Services under three tiered bundles: Essentials, Growth, and Enterprise-Ready.
3.2 Service Area
Services are provided primarily within the Maryland, Virginia, and Washington D.C. metropolitan region. Service availability outside this area is at the Company’s sole discretion and may be subject to additional charges or terms.
3.3 Customization
All solutions are tailored to the specific needs of each client. The scope, specifications, and deliverables for any individual engagement are governed by the applicable Work Order. In the event of a conflict between a Work Order and these Terms, the Work Order shall prevail for that specific engagement only.
3.4 Third Party Products & Partners
Net Scaling Solutions may recommend, supply, or install products from third-party manufacturers and partners, including but not limited to SafeStreets, ADT, Allied Universal, and others. The Company makes no warranty on behalf of any third-party manufacturer. Manufacturer warranties apply separately and are the Client’s to pursue directly with the respective manufacturer. Certain services may be fulfilled through vetted subcontractors or authorized partners.
4. Quotes, Proposals & Work Orders
4.1 Quotes and Estimates
All quotes and estimates provided by Net Scaling Solutions are valid for thirty (30) calendar days from the date of issuance unless otherwise specified in writing. Quotes are based on information available at the time of assessment. Changes in scope, site conditions, material costs, or Client requirements discovered after the quote is issued may result in revised pricing.
4.2 Authorization to Proceed
Work will not commence until the Client has signed or electronically approved the applicable Work Order and any required deposit has been received. Verbal authorizations are not binding on the Company.
4.3 Change Orders
Any change to the agreed scope of work must be documented in a written change order signed by both parties. Verbal instructions to modify scope will not be honored unless confirmed in writing. Change orders may affect project timelines and total cost.
5. Payment Terms
5.1 Invoicing and Payment
Payment terms are as specified in the applicable Work Order. In the absence of specific terms, the following defaults apply:
- Installation and project-based work: A deposit of up to fifty percent (50%) of the project total may be required prior to scheduling. The remaining balance is due upon substantial completion unless otherwise agreed.
- Managed IT/MSP services: Monthly recurring fees are billed in advance at the beginning of each billing period.
- All invoices are due within net thirty (30) days of the invoice date unless otherwise stated.
5.2 Late Payments
Invoices not paid by the due date will accrue interest at a rate of one and a half percent (1.5%) per month, or the maximum rate permitted under Maryland law, whichever is lower, calculated from the due date until the date of full payment. The Company reserves the right to suspend services for accounts more than thirty (30) days past due.
5.3 Disputed Invoices
If the Client disputes any portion of an invoice, they must notify the Company in writing within ten (10) business days of the invoice date, specifying the amount disputed and the basis for the dispute. Undisputed amounts remain payable on the original due date.
5.4 Promotional Discounts
Promotional discounts, including any email newsletter discount code (such as 10% off), are subject to separate terms issued with the promotion. Discounts cannot be combined with other offers unless expressly stated. Promotional codes have no cash value and are non-transferable.
6. Site Access and Client Responsibilities
6.1 Access Requirements
The Client is responsible for providing Net Scaling Solutions personnel with safe, timely, and reasonable access to the premises, systems, equipment, and utilities necessary to perform the agreed services. Delays caused by failure to provide access may result in rescheduling, additional labor charges, or impact project completion timelines.
6.2 Accurate Information
The Client is responsible for providing accurate and complete information about the premises, existing infrastructure, and any known hazards. The Company shall not be liable for delays, errors, or additional costs arising from inaccurate or incomplete information provided by the Client.
6.3 Permits and Compliance
Unless otherwise agreed in writing, the Client is responsible for obtaining all required permits, approvals, and authorizations from relevant local, county, state, or federal authorities prior to installation. Net Scaling Solutions will cooperate in good faith in providing documentation needed for permit applications but is not responsible for permit delays or denials.
6.4 Security Camera and Surveillance Compliance
The Client is solely responsible for ensuring that any security camera or surveillance system installed by Net Scaling Solutions is used in compliance with all applicable federal, state, and local laws, including privacy laws and workplace monitoring regulations. The Company does not provide legal advice. Clients should consult qualified legal counsel regarding lawful use of surveillance and recording equipment.
7. MSP Service Terms
7.1 MSP Subscription Plans
Managed IT Services are provided on a subscription basis under one of three bundles: Essentials, Growth, or Enterprise-Ready. The specific features, support levels, response times, and pricing for each bundle are as set forth in the applicable Work Order. Features and bundle offerings may be updated from time to time; existing clients will be notified in writing of any material changes at least thirty (30) days in advance.
7.2 Service Level and Support
Support response times are as specified in the applicable bundle or Work Order. The Company will use commercially reasonable efforts to meet stated service levels. Force majeure events, Client caused delays, third party system outages, or circumstances beyond the Company’s reasonable control may impact response times without constituting a breach.
7.3 Term and Renewal
MSP subscriptions commence on the date specified in the Work Order and continue for the agreed initial term. Unless either party provides written notice of non renewal at least thirty (30) days prior to the end of the then current term, the subscription will automatically renew for successive periods of equal length at the then current rates.
7.4 Cancellation
Either party may terminate an MSP subscription by providing thirty (30) days’ written notice prior to the end of the then current billing period. Early termination during a committed term may be subject to an early termination fee as specified in the Work Order. The Company may terminate MSP services immediately upon material breach by the Client, including non payment.
8. SMS Communications Program
8.1 Program Description
Net Scaling Solutions, LLC operates an SMS communications program to send service-related updates. Messages may include scheduled maintenance notifications, job and ticket reminders, and technician job assignments. This program is operated in compliance with applicable telecommunications laws and regulations, including the Telephone Consumer Protection Act (TCPA).
8.2 Consent and Opt-In
By providing your mobile phone number and checking the SMS consent box on our website contact form or any other opt-in mechanism, you expressly consent to receive SMS messages from Net Scaling Solutions at the phone number provided. Consent is not a condition of purchasing any service.
8.3 Message Frequency & Rates
Message frequency varies depending on client and technician needs, typically ranging from two (2) to ten (10) messages per week. Standard message and data rates from your mobile carrier may apply. Net Scaling Solutions is not responsible for any charges incurred from your mobile carrier.
8.4 Opt-Out
You may opt out of SMS communications at any time by texting STOP to +1 (301) 498-3975. After opting out, you will receive a single confirmation message and no further SMS messages will be sent, except as required by law. You may opt back in at any time by texting START to the same number.
8.5 Help
For assistance with the SMS program, text HELP to +1 (301) 498-3975 or contact us at info@netscaling.com or 301-498-3975. Our SMS program is further described in our Privacy Policy, available at netscaling.com/privacy-policy.
9. Warranties
9.1 Workmanship Warranty
Net Scaling Solutions warrants that all installation work performed by its personnel will be completed in a professional and workmanlike manner in accordance with applicable industry standards. If a defect in workmanship is identified within ninety (90) days of project completion, the Company will remedy the defect at no additional charge to the Client, provided the issue is reported in writing within that period.
9.2 Equipment and Materials
Equipment, hardware, and materials supplied by the Company may carry manufacturer warranties. The Company will, where possible, pass through applicable manufacturer warranties to the Client. The Company makes no independent warranty on third-party equipment beyond the manufacturer’s own warranty terms.
9.3 Disclaimer of Warranties
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 9.1 AND 9.2, NET SCALING SOLUTIONS PROVIDES ALL SERVICES AND THE WEBSITE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT SECURITY SYSTEMS WILL PREVENT ALL UNAUTHORIZED ACCESS, THEFT, OR PROPERTY DAMAGE.
10. Limitation of Liability
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 9.1 AND 9.2, NET SCALING SOLUTIONS PROVIDES ALL SERVICES AND THE WEBSITE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT SECURITY SYSTEMS WILL PREVENT ALL UNAUTHORIZED ACCESS, THEFT, OR PROPERTY DAMAGE.
In no event shall the Company’s total cumulative liability to the Client for any and all claims arising under or related to a specific Work Order exceed the total fees paid by the Client to the Company under that Work Order in the three (3) months immediately preceding the claim. This limitation applies regardless of the form of action.
11. Indemnification
The Client agrees to defend, indemnify, and hold harmless Net Scaling Solutions, LLC, its members, officers, employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the Client’s breach of these Terms or any Work Order; (b) the Client’s misuse of any system, equipment, or service provided by the Company; (c) the Client’s failure to comply with applicable laws, including surveillance and privacy laws; (d) any third-party claims arising from the Client’s operations, premises, or use of installed systems; or (e) any inaccurate or incomplete information provided by the Client.
12. Cancellation and Termination
12.1 Project Cancellations
If the Client cancels a project after a Work Order has been signed, any deposit paid may be partially or fully non-refundable to cover costs already incurred, including materials ordered, scheduling, and labor costs. The specific cancellation terms will be set forth in the applicable Work Order.
12.2 Termination for Cause
Either party may terminate a Work Order for material breach upon seven (7) days’ written notice if the breaching party fails to cure the breach within that period. Upon termination for Client’s breach, the Client remains liable for all work completed and expenses incurred to the date of termination. Upon termination for Company’s breach, the Client is entitled to a pro-rated refund of any prepaid amounts for unperformed services.
13. Intellectual Property and Website Use
13.1 Company Content
All content on the Net Scaling Solutions website, including but not limited to text, graphics, logos, images, service descriptions, and design elements, is the property of Net Scaling Solutions, LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any website content without the prior written consent of the Company.
13.2 Permitted Use
You are granted a limited, non exclusive, non transferable, revocable license to access and use the Website for lawful, personal, and non commercial purposes. Any use of our website or materials for competitive analysis, data scraping, automated access, or any purpose that competes with or damages Net Scaling Solutions is strictly prohibited.
14. Privacy Policy
The collection, use, storage, and protection of your personal information, including data collected through our website, contact forms, and SMS program, are governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy is available at netscaling.com/privacy-policy. By using our website or services, you consent to the practices described in our Privacy Policy.
15. Confidentiality
Each party agrees to keep confidential any non-public, proprietary, or sensitive information disclosed by the other party in connection with the services, and not to disclose such information to any third party without the prior written consent of the disclosing party, except as required by law or as necessary to perform the services. This obligation survives termination of any service agreement.
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms and any dispute arising out of or relating to these Terms, the Website, or the services provided by Net Scaling Solutions shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.
16.2 Dispute Resolution
In the event of any dispute or claim arising out of or relating to these Terms or the Company’s services, the parties agree to first attempt to resolve the matter through good-faith negotiation for a period of thirty (30) days after written notice of the dispute.
16.3 Jurisdiction and Venue
If the dispute cannot be resolved through negotiation, any legal action or proceeding shall be brought exclusively in the state or federal courts located in Prince George’s County, Maryland. Both parties irrevocably consent to the personal jurisdiction of those courts and waive any objection to the laying of venue therein.
17. Force Majeure
Net Scaling Solutions shall not be liable for any failure or delay in the performance of its obligations to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government orders, supply chain disruptions, labor disputes, power failures, cyber-attacks, or failure of third-party services or infrastructure. The Company will notify the Client as soon as practicable of any such event and resume performance as soon as reasonably possible.
18. Modifications to These Terms
Net Scaling Solutions reserves the right to modify these Terms at any time. When changes are made, the updated Terms will be posted on our website with a revised “Last Updated” date. For existing service clients, material changes will be communicated via email or written notice at least thirty (30) days before taking effect. Your continued use of our website or services following the effective date of any change constitutes acceptance of the revised Terms.
19. Miscellaneous
19.1 Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.
19.2 Entire Agreement
These Terms, together with any applicable Work Order, the Privacy Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, understandings, negotiations, and representations, whether oral or written.
19.3 No Waiver
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any breach shall not be deemed a waiver of any subsequent breach of the same or any other provision.
19.4 Assignment
The Client may not assign or transfer any rights or obligations under these Terms or a Work Order without the prior written consent of Net Scaling Solutions. The Company may assign these Terms or any of its rights and obligations in connection with a merger, acquisition, or sale of substantially all of its assets, without consent.
19.5 Relationship of the Parties
Net Scaling Solutions and its clients are independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between the parties.
20. Contact Information
If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact us:
- Company: Net Scaling Solutions, LLC
- Address: Laurel, MD (DMV Region)
- Email: info@netscaling.com
- Phone: 301-498-3975
- Website: com
- SMS (HELP/STOP): +1 (301) 498-3975
By using our services or website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
